Thanks for shopping at the Royal BC Museum’s Publications e-commerce site.
If you are not entirely satisfied with your purchase, we are here to help.
You have 30 calendar days to return an item from the date of purchase.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging, and must include the receipt or proof of purchase and a note explaining the reason for return.
Digital products are not eligible for a return.
Once we receive your item we will inspect it and notify you that we have received your returned item. If your return is approved, we will initiate a refund to your credit card (or original method of payment).
Digital products are not eligible for a refund.
Shipping costs are non-refundable.
If your purchase is defective, or we sent you the wrong item, we will credit you the cost of return postage.
If you have any questions on how to return your item to us, please contact us.